The HARLI + HARPA UK Online Store is operated by Harli and Harpa Retail Pty Ltd (ABN 83 661 328 758), an Australian-registered company (“HARLI + HARPA”, “we”, “us”, “our”). 

These Sales Terms govern your purchase of products from the HARLI + HARPA UK Online Store. Please read them carefully before placing an order. By completing a purchase, you confirm that you have read, understood, and agree to be bound by these Sales Terms. 

Your use of our website at harliandharpa.com is also governed by our Website Terms of Use and our Cookie Policy. Cookies on our website require your active, informed consent, which is obtained separately via our cookie consent tool when you first visit the site. 

We may update these Sales Terms from time to time. Any changes will be posted to the website with an updated date. Changes will not affect orders already confirmed by a Shipment Confirmation Email. 

These Sales Terms apply to all orders placed through the HARLI + HARPA UK Online Store by customers located in the United Kingdom. 

If you do not agree to these Sales Terms, you will not be able to purchase products from the HARLI + HARPA UK Online Store. 

When you complete a purchase, you will receive transactional emails confirming your order status. These are sent on the basis of contract performance and do not require separate marketing consent.

If you create an account on the HARLI + HARPA UK Online Store, you are responsible for: 

• Maintaining the confidentiality of your username and password. 
• Restricting access to your account credentials. 
• All activities and purchases that occur under your account, unless carried out by an unauthorised third party who has gained access without any fault on your part. 

You warrant that products purchased from the HARLI + HARPA UK Online Store are for your personal use only and will not be resold or resupplied commercially. 

The personal data associated with your account including but not limited to name, email and order history is processed on the basis of contract performance (Article 6(1)(b) UK GDPR).  

You may request deletion of your account at any time by contacting hello@harliandharpa.com 

Deletion of your account does not affect our right to retain records required by law (e.g. financial records for 6 years under UK tax law).

To place an order, you must: 

• Read and accept these Sales Terms. 
• Provide your name, delivery address, phone number, email address, and payment details. 
• Provide a valid delivery address within the United Kingdom. 
• Be aged 18 years or over and legally capable of entering into binding contracts. 
• Be the owner or authorised holder of the payment method used. 

You may place an order by adding items to your bag and proceeding through checkout. Before confirming your order, you will have the opportunity to review your order, correct any errors, and verify the total cost. 

HARLI + HARPA does not accept responsibility for errors in orders arising from inaccurate information provided by you. 

If you add items to your bag and begin checkout but do not complete your order, we may send you a reminder email. We do this on the basis of our legitimate interests (Article 6(1)(f) UK GDPR) to recover incomplete transactions. 

We have assessed that this interest is not overridden by your rights and freedoms. You may opt out of these reminders at any time by clicking unsubscribe in the email or contacting us.

The HARLI + HARPA UK Online Store ships to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). 

We are currently unable to deliver to P.O. Box addresses, BFPO addresses, or certain remote locations. If we are unable to deliver to your address, we will notify you. 

International delivery outside the UK is not currently available through this store. This includes countries within the EU.

All prices displayed on the HARLI + HARPA UK Online Store are shown in pounds sterling (GBP) and are inclusive of UK VAT at the applicable rate. 

Separate charges for shipping and handling will be clearly displayed before you confirm your order and will be set out in your Order Confirmation Email. 

The price charged for a product will be the price in effect at the time your order is placed. Prices may change at any time, but changes will not affect orders already confirmed by a Shipment Confirmation Email. 

If a pricing error occurs, whether in the store, in a confirmation email, or otherwise, HARLI + HARPA reserves the right to correct the error and charge the correct price, or to cancel the order. If the correct price is higher than displayed, we will contact you before processing your order and you may choose to cancel. If a pricing error is obvious and could reasonably have been recognised as such, we are not obliged to fulfil the order at the incorrect price. 

Products, prices, and promotional offers on the UK Online Store may differ from those available in physical stores or other markets that HARLI + HARPA operates in.

Promotional codes may be issued to the public or to individual customers from time to time. To redeem a code, enter it at checkout when prompted. 

The following conditions apply to all promotional codes: 

• Unique codes may only be used by the intended recipient and are non-transferable. 
• Codes cannot be used to purchase HARLI + HARPA Gift Cards or eGift Cards. 
• Codes are not valid in physical stores and cannot be exchanged for cash. 
• Codes cannot be applied retroactively to orders already placed. 
• Delivery charges are excluded from percentage-discount calculations. 

Once you submit an order, HARLI + HARPA will send an Order Confirmation Email to the address you provided, acknowledging receipt and summarising the products ordered. 

Products displayed on the HARLI + HARPA UK Online Store are an invitation to purchase, not a binding offer to sell. HARLI + HARPA reserves the right to decline all or part of any order in its sole discretion, including in cases of suspected fraudulent activity, abnormal order volumes, non-personal-use orders, or orders placed in response to pricing errors. 

A binding contract for the sale of products is formed between you and HARLI + HARPA when we send you a Shipment Confirmation Email confirming that your order has been dispatched. The contract relates only to those products confirmed in that email. 

HARLI + HARPA may impose quantity limits on products. If an order is declined, any payment taken will be refunded in full. 

We recommend that you save or print copies of your Order Confirmation Email, Shipment Confirmation Email, and these Sales Terms for your records.

Warranties related to any products you purchase from HARLI + HARPA’s online store will be determined according to the sales terms rather than this clause. To the maximum extent permitted by applicable law:

• All statutory and implied guarantees, warranties, and conditions related to the Website and its contents are expressly disclaimed. HARLI + HARPA does not exclude any statutory or implied guarantee that it cannot legally exclude or limit.
• HARLI + HARPA does not guarantee uninterrupted access to the Website or that it will operate error-free, that defects will be corrected, or that the Website and its servers are free of harmful materials.
• HARLI + HARPA does not warrant that it can prevent any illegal, harmful, or inappropriate use of the Website or provide notice of such occurrences.
• HARLI + HARPA does not make any representations about the correctness, accuracy, timeliness, completeness, or reliability of the Website or its Content. Your use of the Website and its Content is solely at your own risk.

Estimated delivery timeframes for UK orders: 

Standard delivery 

3–7 business days from dispatch 

Express delivery 

1–3 business days from dispatch 

These timeframes are estimates only and may be affected by factors outside our control, including postal delays and public holidays. 

If we are unable to deliver within the timeframe set out in your Shipment Confirmation Email, we will endeavour to contact you. 

If delivery is unsuccessful due to an incorrect address provided by you, or because you have unreasonably deferred receipt after notification by the delivery provider, the package will be returned to HARLI + HARPA. Re-delivery charges may apply. 

As a UK consumer purchasing online, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This is your legal right under the Consumer Contracts Regulations 2013 and is in addition to any returns policy we offer. 

To exercise your right to cancel within the 14-day cooling-off period: 

• Contact us at hello@harliandharpa.com before the 14-day period expires, clearly stating your intention to cancel. 
• Return the goods to us within 14 days of notifying us of cancellation. 
• Goods must be returned in their original condition. We may make a deduction from your refund if the value of the goods has been reduced by your handling of them beyond what is necessary to establish their nature, characteristics, and functioning. 

We will process your refund within 14 days of receiving the returned goods (or evidence that you have returned them). Refunds are made to the original payment method. 

Please note: the right to cancel does not apply to earrings, piercing jewellery, personalised items, hair items or other items which cannot be returned for hygiene reasons once the sealed packaging has been opened, unless the goods are faulty. 

In addition to your statutory rights set out in clause 10, HARLI + HARPA offers the following change-of-mind returns policy for UK customers: 

You may return any unused and undamaged product purchased from the HARLI + HARPA UK Online Store within 30 days of delivery for a refund, exchange, or store credit, subject to the conditions below. 

To initiate a return, contact our customer support team at hello@harliandharpa.com. Full returns instructions are available in our Returns and Refunds Policy. 

Conditions for change-of-mind returns: 

• Items must be returned within 30 days of the delivery date. 
• Items must be unused, undamaged, and in their original packaging with tags attached. 
• Proof of purchase is required. 
• Earrings, piercing jewellery, and hair accessories cannot be returned for change of mind for hygiene reasons, in accordance with health and safety regulations. 
• Personalised items and gift cards cannot be returned for change of mind. 

If you return an item in a used or damaged condition, we may deduct from your refund an amount reflecting the reduction in value, up to 100% of the purchase price. 

Once we have received and validated your return, we will confirm by email and process your refund within 14 days. 

HARLI + HARPA reserves the right to terminate or suspend your access to the Website at any time, without notice, for any conduct that HARLI + HARPA, in its sole discretion, believes violates these Terms of Use or is harmful to other users or HARLI + HARPA.

HARLI + HARPA uses reasonable efforts to ensure the accuracy of product availability displayed on the UK Online Store. Products are sold on a first-come, first-served basis and are available only while stocks last. 

If a product you have ordered is out of stock after your order has been placed, we will notify you and offer you the option to wait, substitute, or cancel your order and receive a full refund. 

Please take care when placing your order to ensure products are suitable for your intended use. The product information displayed on the HARLI + HARPA UK Online Store at the time of purchase is the authoritative reference. Where information differs between the website and any other source, the website listing takes precedence. 

If products received do not correspond to those ordered, or if your delivery is incomplete or damaged in transit, please contact us immediately at hello@harliandharpa.com

Legal title to productsremainswith HARLI + HARPA until payment has been received in full and a Shipment Confirmation Email has been sent. Risk in the goods passes to you upon delivery.

Nothing in these Sales Terms limits or excludes our liability for: 

• Death or personal injury caused by our negligence. 
• Fraud or fraudulent misrepresentation. 
• Any liability that cannot be excluded or limited under applicable UK law, including your rights under the Consumer Rights Act 2015. 

Subject to the above, and to the fullest extent permitted by UK law, HARLI + HARPA’s total liability to you in connection with any order will not exceed the amount you paid for the products in that order. 

HARLI + HARPA is not liable for indirect or consequential losses, including loss of profit, loss of data, or loss of goodwill, except where such losses arise from our breach of contract, negligence, or other fault. 

HARLI + HARPA does not warrant that the UK Online Store will always be uninterrupted or error-free. 

HARLI + HARPA is committed to protecting your personal data andcomplying withthe UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Under UK GDPR, you have the following rights regarding your personal data: 

◦ Right to access: request a copy of the personal data we hold about you. 

◦ Right to rectification: ask us to correct inaccurate or incomplete data. 

◦ Right to erasure (‘right to be forgotten’): ask us to delete your data where there is no 

     legitimate reason for us to continue processing it. 

◦ Right to restrict processing: ask us to suspend processing of your data in certain circumstances. 

◦ Right to data portability: receive your data in a structured, machine-readable format. 

◦ Right to object: object to processing based on legitimate interests or for direct marketing. 

◦ Rights in relation to automated decision-making: not to be subject to solely automated decisions 

that significantly affect you. 

To exercise any of these rights, contact us at hello@harliandharpa.com. 

You also have the right to lodge a complaint with the UK’s supervisory authority,the Information Commissioner’s Office (ICO): ico.org.uk | 0303 123 1113

How we use your personal data 

Purpose 

Lawful basis (UK GDPR Article 6) 

Processing your order and payment 

Contract performance — Article 6(1)(b) 

Sending order and delivery confirmations 

Contract performance — Article 6(1)(b) 

Managing your account 

Contract performance — Article 6(1)(b) 

Abandoned cart reminder (one email only) 

Legitimate interests — Article 6(1)(f) 

Sending marketing emails (with your consent) 

Consent — Article 6(1)(a) 

Fraud prevention and security 

Legitimate interests — Article 6(1)(f) 

Complying with legal obligations (e.g. tax records) 

Legal obligation — Article 6(1)(c) 

Website analytics (non-essential cookies) 

Consent — Article 6(1)(a) 

Data transfers outside the UK 

As an Australian company, your personal data will be transferred to and stored in Australia. Australia is not currently the subject of an adequacy decision under UK GDPR. We rely on Standard Contractual Clauses (SCCs) as approved by the UK Information Commissioner’s Office (or the UK’s International Data Transfer Agreement, IDTA) to ensure adequate protection of your data when transferred internationally. 

Full details of how we process your personal data, our data retention periods, third-party processors, and your rights are set out in our Privacy Policy, available here 

 Data transfers outside the UK 

As an Australian company, your personal data will be transferred to and stored in Australia. Australia is not currently the subject of an adequacy decision under UK GDPR. We rely on Standard Contractual Clauses (SCCs) as approved by the UK Information Commissioner’s Office (or the UK’s International Data Transfer Agreement, IDTA) to ensure adequate protection of your data when transferred internationally. 

Full details of how we process your personal data, our data retention periods, third-party processors, and your rights are set out in our Privacy Policy, available here 

We will only send you marketing communications (including email newsletters, promotional offers, and product updates) if you have given your explicit consent to receive them. Consent for marketing is obtained separately from acceptance of these Sales Terms and is not a condition of purchase. 

You can withdraw your marketing consent at any time by: 

• Clicking the “Unsubscribe” link in any marketing email. 
• Updating your preferences in your account settings. 
• Contacting us at hello@harliandharpa.com. 

 Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

 As an Australian company, your personal data will be transferred to and stored in Australia. Australia is not currently the subject of an adequacy decision under UK GDPR. We rely on Standard Contractual Clauses (SCCs) as approved by the UK Information Commissioner’s Office (or the UK’s International Data Transfer Agreement, IDTA) to ensure adequate protection of your data when transferred internationally. 

Full details of how we process your personal data, our data retention periods, third-party processors, and your rights are set out in our Privacy Policy, available here.

 The only warranties and conditions binding on HARLI + HARPA in respect of products supplied are those expressly set out in these Sales Terms and those required by UK statute, including the Consumer Rights Act 2015. 

All other implied terms, conditions, or warranties, to the extent they may be excluded under applicable law, are hereby excluded.

If any provision of these Sales Terms is found to be unlawful, void, or unenforceable, that provision will be treated as severable from the remainder of the Terms and will not affect the validity or enforceability of the remaining provisions.

HARLI + HARPA’s failure to enforce any right or remedy under these Sales Terms at any time does not constitute waiver of that right or remedy and does not relieve you of your obligations under these Terms.

These Sales Terms are binding on you and HARLI + HARPA and any permitted successors or assigns. 

You may not transfer, assign, or otherwise deal with your rights or obligations under these Terms without our prior written consent.

HARLI + HARPA may transfer, assign, or sub-contract its rights and obligations under these Terms at any time, provided that such transfer does not reduce your rights as a consumer.

These Sales Terms and any contract formed under them (including any non-contractual disputes or claims) are governed by the laws of England and Wales. 

Any dispute arising out of or in connection with these Sales Terms or your purchase of products from HARLI + HARPA shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. 

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home nation. 

For any questions, complaints, or queries relating to your HARLI + HARPA UK Online Store order, please contact our Customer Support team: 

Email 

hello@harliandharpa.com 

Live chat 

Available via harliandharpa.com (Monday–Friday, 9am–5pm AEDT) 

Response time 

We aim to respond to all queries within 2 business days 

Note 

Support hours are based on Australian Eastern time. UK public holiday coverage may vary. 

If you have a complaint about how we have handled your personal data, you have the right to contact the Information Commissioner’s Office (ICO): 

ICO website 

ico.org.uk 

ICO helpline 

0303 123 1113 

ICO address 

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF