Once your order has been dispatched, you’ll receive an email containing your tracking information.

You can use this tracking number to follow your delivery directly through the courier’s website.

If you’re unable to locate your tracking details, please contact our Customer Care team at hello@harliandharpa.com.

Once an order has been placed, we’re unable to make changes to the items or details of your order.

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been dispatched, we may be able to cancel and refund it.

Depending on your order, a signature may be required upon delivery.

Each item is custom made to your specifications, making our personalised jewellery perfect for yourself or as a meaningful gift. Please allow 4–5 weeks for production and delivery.

Please note: All online returns will be processed within 10 business days of receiving your parcel and you will be notified via email once it is completed. We do not accept refunds on personalised items or Gift Cards. For hygiene reasons we are unable to accept returns of Earrings, Piercing Jewellery, Hair accessories.

Please contact our customer service before processing a return hello@harliandharpa.com

1. You can return your online order by simply filling out the returns form provided below. 
2. Pack your goods in the original HARLI + HARPA gift box. You may reuse the original outer packaging or a suitable alternative.
3. Attach the return address label firmly to the outside of your parcel.
4. Within 5-7 business days of receiving your return, we will send you a confirmation email advising that your item(s) have been received and processed.
5. At any time, you may go ahead and place another order for your preferred items.

Shipping costs are not refundable 

Please contact our Customer Service team via hello@harliandharpa.com if you require assistance.

If you purchased an item in-store, it must be returned to one of our stores, as we do not retain credit card details for security reasons.

Please bring the item back in its original packaging, unworn and with your receipt or proof of purchase.

Unfortunately, we’re unable to accept returns without proof of purchase.

Once your return arrives at our warehouse and your refund has been processed, we’ll send you a confirmation email advising that your item(s) have been processed and refunded.

We aim to process refunds within 5–7 business days of receiving your return.

Depending on your financial institution, please allow up to 10 business days for the funds to appear in your account.

Please note that return processing times may be longer during busy periods.

For health and safety reasons, we’re unable to accept returns on personalised items, earrings, body jewellery or hair accessories.